The outage on Monday night affected airports including New York's JFK, San Francisco and Denver, as global travellers arrived from holiday travels on New Year's Day, reports CNN. "So we couldn't get our passport pictures down, so they cattled us to this line, then they opened up the line after we been standing in it for an hour and let the people who just got off a flight in front of us in customs".
Approximately 2,000 passengers were stuck in line at Miami International Airport, where this video was filmed. All the airports involved are now back online, according to CBP, though some are still experiencing effects from the outage.
Other passengers experienced similar problems.
Global travelers returning to the US on New Year's Day faced massive frustration nationwide as the computer systems operated by Customs and Border Protection failed. Eastern time forced Customs and Border Protection officers to process arriving passengers using backup procedures at some airports.
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Computer issues at U.S. Customs and Border protection at JFK Airport caused lines and major headaches for travelers at JFK Airport.
"All airports are back on line after a temporary outage of #CBP's processing systems", the agency said in a Tweet. "It's all over the place".
CBP said "there is no indication the service disruption was malicious in nature".
Customs officers still had security to national security databases, Garbis said.